In alignment with the Standards for Registered Training Organisations (SRTOs) 2025, AABT College is committed to providing appropriate training support to ensure that all learners can successfully engage in and complete their training product. At enrolment, AABT College identifies individual learner needs through a pre-training review and LLN&D (Language, Literacy, Numeracy and Digital) test to determine the level of support required. Based on the outcomes, tailored support is provided, which may include additional academic assistance, language and literacy support, flexible delivery arrangements, access to learning resources, mentoring, or referral to external support services where necessary. AABT College ensures that all trainers and assessors are aware of learners’ individual needs and implement strategies that foster an inclusive and supportive learning environment, enabling every student to achieve the required competencies and learning outcomes.

A comprehensive orientation program is conducted at the commencement to familiarise students with course requirements, AABT College policies, student rights and responsibilities, visa obligations, and available support services. Orientation also includes guidance on adapting to life in Australia and understanding Australian workplace culture.

AABT College acknowledges that students may experience personal or emotional challenges during their studies. Access to personal counselling, mental health referrals, and wellbeing support is available upon student request. Students are encouraged to seek assistance early to ensure issues do not affect their learning outcomes.

International students receive information in finding suitable accommodation and understanding tenancy rights and responsibilities during orientation session. Support is also provided for daily living needs such as banking, transport, and accessing local community services.

AABT College maintains a fair and transparent complaints and appeals process, ensuring that students have access to independent advice and support throughout the process. Students are encouraged to raise concerns promptly so they can be addressed effectively.

AABT College maintains procedures for managing critical incidents involving students, including accidents, serious illness, or emergencies. A emergency contact is provided in the Student Handbook, and for urgent assistance, please dial 000 immediately.

AABT College promotes an inclusive learning environment and provides reasonable adjustments for students with special needs, or other circumstances that may affect participation. Support plans are developed to ensure equal opportunity for all learners.